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80 Langwa Street, Strijdom Park

Randburg , Johannesburg , RSA

+27 11 027 9000

Mon - Fri: 7:00 - 16:30

FREQUENTLY ASKED QUESTIONS

Products and Services

  • We are the biggest independent PGAluminium franchise in the country, based in Randburg, JHB. Owner managed.
  • We focus on the manufacturing of aluminium windows and doors. We sell these online, direct to the public and through our network of installer and contractor clients.
  • For more information and background about us please view our ‘About Us Page’. Click here.
  • Peace of mind! Your product is being built by, and your payment is safe with, a reputable company.
  • Competitive pricing because:
    • you are bypassing a reseller by buying directly from our factory;
    • standardized products allow us to optimize our procurement and fabrication processes and pass on the savings.
  • No. PG Aluminium manufacture’s both standard and custom products.
  • Custom products can differ from standard products wrt. size, finish colour, glass types, layout designs and types of product systems used.
  • For a custom product request please click here.
  • Due to the broad range of colour, design and size combinations we do not keep stock.
  • We do keep all raw materials on hand in order to start manufacturing as soon as the order arrives.
  • Lead time is dependent on your specific order and timing, in terms of quantities, designs and current workload in the factory.
  • For the average order we try to commit to between 5 to 7 working days, but this will be confirmed when you order.
  • Lead times on our Patio Doors are 7-14 working days.
  • Packaging: All products have protection tape on the exposed aluminium to prevent scratches and all glass is protected by a cling film.
  • Products can be bubble wrapped for long distance transport on request.
  • Product Specific:
    • Casement windows arrive complete except for the small handle which is removed to prevent damage in travel and can be fitted easily with the included screws. Clip-on ‘Fixing Lugs’ are also included to simplify installation before plastering.
    • Hinged Doors arrive complete except for the door handle that is fitted on site to prevent damage.
    • Sliding window and door outside frames are collapsed and bundled to prevent damage in transport. The frame is easily re-assembled on site with the included screws. Door sliding panels are glazed and complete, ready to be inserted into the frame.
    • Stacking/Folding door frames are shipped in collapsed format. The door leaf stack is shipped unglazed with the glass sheets separately. The leaf stack is fixed to the frame after frame installation followed by glazing of the door leaf panels.
  • We have a display area at our factory where you can view our products.

Order Process

  • Standard products should be ordered online in our Online Shop. Click here.
  • Custom products can only be ordered through our office after receiving a custom quote from one of our estimators. To request such a quote please click here
  • Custom products need to be designed and quoted by one of our estimators.
  • You can make use of our online custom quote request form where product sizes, descriptions and requirements can be captured. You can also upload drawings, pictures and other attachments detailing your requirements. Click here.
  • You can also email us directly with your requirements. info@pgaluminium-jhb.com
  • No, unfortunately not if you want to order online, at the lower prices. To allow the cost competitive prices and short leadtimes, products are standardized on the website (except for colour choice).
  • For the benefit of the online prices and lead-time you will need to order the standard product online and can use our custom quote request form for a quote on the additional custom product(s). The 2 orders will be combined for delivery. For a custom quote request please click here
  • You will receive an almost immediate automated email confirmation from our ordering system and within 24 hours a personal confirmation from our office that your order is in process.
  • You can generate a simple quote for this purpose once you have created an online shopping basket with the required products.
  • You can print the basket as a quote without placing an order. Simply look out for the “Download Cart as PDF Quote” button on the checkout page
  • Prices on our website are live and current. Once your order is placed, we will not change your price.
  • For online orders you can either pay online by Debit or Credit card or with an EFT/Bank transfer. When checking out your order you will be able to select either payment method.
  • For custom orders you can pay by credit card in our offices or by EFT/Bank transfer.

Delivery

  • We offer delivery within Gauteng and some surrounding areas. Delivery rates are location dependent and start from R350 per delivery.
  • You will be given the option for pickup or delivery, with the accompanying fee, once you enter your postcode.
  • You can select delivery as an option during checkout of your order.
  • As soon as your order is ready our dispatch controller will be in contact to arrange a suitable delivery date, time and any site access details.
  • You can select the “Local Pick-up” option when checking out your order and arrange your own transport from our factory.
  • Our dispatch controller will make contact once your product(s) are ready for collection.
  • Our despatch team will gladly assist but please note that the responsibility for adequate loading space, product protection and strapping remains the responsibility of the transporter. Please note that glazed product should ideally travel upright to reduce risk of glass breakage
  • We are continually adding delivery partners to our network but unfortunately do not yet cover all areas. So for now, your only choice is the ‘Local Pick-up’ option.
  • We do however receive orders from all over the country with clients arranging their own transport. Most areas are serviced by local transporters travelling to Gauteng on a weekly basis.
  • Upon request we can provide you with weight and dimension estimates for your order that you can forward to your courier or transport company.

Installation

  • We are focussed on manufacturing and supplying quality products.
  • We only install selectively on large projects.
  • We (PG Aluminium) can assist with references of our reputable installer partners.
  • Installation is easier than you think! But it is dependent on the product type (standard window vs a stacking door for example) and the type of application (breakout and replacement of previous products vs new unplastered openings etc).
  • Doing it yourself is certainly possible for simpler products like casement windows and sliding doors.
  • We do however recommend that larger more complicated products like our ‘Vistafold Stacking Doors’ should be installed by an experienced installer.
  • Building contractors often have experience in fitting aluminium windows and doors and can be approached to do so cost effectively while they are on site.
  • We (PG Aluminium) can assist with references of our reputable installer partners.

Sizing of products

  • Manufacturing sizes are the outermost dimensions of the frame of aluminium products.
  • Dimensions are generally given in millimetres in the order of width first, followed by the height. As an example, a window of 2390 x 890 is 2390mm wide and 890mm high.
  • Care should be taken when taking measurements. We have prepared a measuring guideline that you can find here.
  • Products need to be sized to fit within the building openings. When selecting standard products select the product closest to your openings size.
  • Generally products should be 10mm smaller (in total) than the openings in raw (unplastered) openings and 5mm smaller (in total) in plastered openings.
  • Building contractors often have experience in fitting aluminium windows and doors and can be approached to do so cost effectively while they are on site.
  • We (PG Aluminium) can assist with references of our reputable installer partners.

We offer high quality, custom-sized aluminium products to local and export, supply-only clients.
We provide competitive pricing, honest leadtimes, great support and peace of mind.

Contact Info

Apply to become a partner
Send us Email
info@pgaluminium-jhb.com
Copright 2021 PG Aluminium JHB
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