83 Fabriek Street, Strijdom Park

Randburg , Johannesburg , RSA

+27 11 027 9000

Mon - Fri: 7:00 - 16:30

Refunds and Returns

At PG Aluminium we are committed to 100% customer satisfaction. If you are not satisfied with your products, we are here to help.

Changed your mind?

  • You can return your product within 5 days to our factory in Johannesburg, regardless of the chosen delivery method.
  • Returns will be refunded or exchanged if unused, undamaged and in its original packaging and condition with your original proof of purchase.
  • Any costs incurred during to return the products to a saleable condition will be subtracted from the refund amount.

Defective/Damaged products

  • Defective or damaged products will be assessed to determine the best corrective measures – please contact our Sales Office.
  • Defective products will be repaired, replaced or refunded.
  • You have up to 6 months after receiving the products to report a defect.

Products that cannot be returned or refunded

  • Products that were customized to your specific requirements
  • Items damaged after collection or delivery and acceptance
  • Products not used, assembled and installed according to user manuals and generally accepted fenestration installation methods.

The refund process

  • EFT payments are subject to verification of your banking details and take up to 10 days to reflect in your bank account.

We offer high quality, custom-sized aluminium products to local and export, supply-only clients.
We provide competitive pricing, honest leadtimes, great support and peace of mind.

Contact Info

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