At PG Aluminium we are committed to 100% customer satisfaction. If you are not satisfied with your products, we are here to help.

Changed your mind?

• You can return your product within 5 days to our factory in Johannesburg, regardless of the chosen delivery method.
• Returns will be refunded or exchanged if unused, undamaged and in its original packaging and condition with your original proof of purchase.
• Any costs incurred during to return the products to a saleable condition will be subtracted from the refund amount.

Defective/Damaged products

• Defective or damaged products will be assessed to determine the best corrective measures – please contact our Sales Office.
• Defective products will be repaired, replaced or refunded.
• You have up to 6 months after receiving the products to report a defect.
  
  

Products that cannot be returned or refunded

• Products that were customized to your specific requirements
• Items damaged after collection or delivery and acceptance
• Products not used, assembled and installed according to user manuals and generally accepted fenestration installation methods.
  
  

The refund process

• EFT payments are subject to verification of your banking details and take up to 10 days to reflect in your bank account.