Online Order Terms and Conditions

PG Aluminium – Online Order Terms and Conditions

Our manufacturing lead time for standard products is typically a minimum of 10-15 working days from the date that payment is reflecting in our bank account. Lead times are dependent on workload and will be confirmed after receipt of your order.
Products not collected or delivered after 1 month from date of fabrication will incur a 10% risk and handling charge per month.
Products not collected or delivered after 3 months from date of fabrication will be sold and all client rights will be forfeited.
Responsibility for products transfers to the client upon handover (ex-factory or delivered). A competent client representative must be available to accept product handover. Quality and quantity to be checked and signed for on delivery note.

PG Aluminium Johannesburg North guarantees all its products for a period of 12 months against latent defects and workmanship.
Products are designed to conform to national building standards and AAAMSA standards.
Glazing according to SA Glazing standards.
Intruderprufe® glazing carries a 15-year warranty.
Powder coated and anodised finishes carry a 10 year guarantee (refer relevant SABS Code).
Hardware warranties differ from brand to brand and are subject to the specific application.

At PG Aluminium we are committed to 100% customer satisfaction. If you are not satisfied with your products, we are here to help.

Changed your mind?

- You can return your product within 5 days to our factory in Johannesburg, regardless of the chosen delivery method.
- Returns will be refunded or exchanged if unused, undamaged and in its original packaging and condition with your original proof of purchase.
- Any costs incurred during to return the products to a saleable condition will be subtracted from the refund amount.

Defective/Damaged products

Defective or damaged products will be assessed to determine the best corrective measures – please contact our Sales Office.
Defective products will be repaired, replaced or refunded.
You have up to 6 months after receiving the products to report a defect.

Products that cannot be returned or refunded

Products that were customized to your specific requirements
Items damaged after collection or delivery and acceptance
Products not used, assembled and installed according to user manuals and generally accepted fenestration installation methods.

The refund process

EFT payments are subject to verification of your banking details and take up to 10 days to reflect in your bank account.
A 4% charge will be applied on all refunds to cover bank transaction related costs.